Orders

Orders - general information

• Where's my order?
• How can I remove an item from my basket?
• I can’t find my order notification or dispatch confirmation emails?
• How do I find tracking information for my order?
• Will my order contain a receipt?
• Can I add a gift message to my order?

Order alterations

• Can I make changes to my order after it’s been placed?
• Can a single order be split into deliveries to multiple addresses?
• Can I make changes to my delivery address or delivery date after my order has been placed?
• Can I amend an incorrect gift message?

Order issues

• My order has arrived damaged, what do I do?
• There is an item missing on my order, what do I do?
• I have received an incorrect item, what do I do?
• What if my order gets lost in transit?
• How do I report an issue with an item or merchant?

Order cancellations, returns & refunds

• Can I cancel my order?
• What is your refund policy?
• My order has been dispatched, can I still cancel?