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GENERAL
All general related queries.
- How do I contact you?
- What are your opening hours?
- I have a question about a specific product but can’t find an answer to it on the product page?
- Where can I find nutritional information about the products?
ACCOUNT AND SETTINGS
Settings & preferences, signing in, account privacy.
- How do I retrieve my password as I’ve forgotten it?
- How do I log in to my account?
- How do I change my password?
- I’m having trouble signing in. What shall I do?
- How to change the email address on my account?
ORDERS
General information, order issues, order changes and returns & refunds.
- Can I cancel my order?
- My order has arrived damaged, what do I do?
- There is an item missing on my order, what do I do?
- I have received an incorrect item, what do I do?
PAYMENT
All related payment queries, checkout, payment options.
- When will I receive my refund?
- Is your checkout secure?
- Where do I enter my voucher code?
- What payment methods can I use to check out?
- How do I get a VAT invoice?
SHIPPING AND DELIVERY
All related queries to shipping and delivery.
- What is your current delivery time?
- How do I find delivery options?
- Do you offer international shipping?
- Do you deliver to all areas of the UK?
- Why do your delivery charges vary?