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Frequently Asked Questions
  • www.thefoodmarket.com
ORDERS
  • GENERAL
    • About us
    • General - overview
    • About our merchants
    • Nutrition
    • Corporate orders
  • ACCOUNT AND SETTINGS
    • Signing in
    • Settings & preferences
    • Account privacy
  • ORDERS
    • Orders - general information
    • Order alterations
    • Order issues
    • Order cancellations, returns & refunds
  • PAYMENT
    • Payment options
    • Vouchers
    • Checkout
    • Refunds
    • VAT invoices
  • SHIPPING AND DELIVERY
    • Delivery costs
    • Delivery options
    • Delivery areas
    • Delivery time & date
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      1. Frequently Asked Questions
      2. ORDERS
      • GENERAL
        • About us
        • General - overview
        • About our merchants
        • Nutrition
        • Corporate orders
      • ACCOUNT AND SETTINGS
        • Signing in
        • Settings & preferences
        • Account privacy
      • ORDERS
        • Orders - general information
        • Order alterations
        • Order issues
        • Order cancellations, returns & refunds
      • PAYMENT
        • Payment options
        • Vouchers
        • Checkout
        • Refunds
        • VAT invoices
      • SHIPPING AND DELIVERY
        • Delivery costs
        • Delivery options
        • Delivery areas
        • Delivery time & date

      ORDERS

      General information, order issues, order changes and returns & refunds.

      Orders - general information

      • Where's my order?
      • How can I remove an item from my basket?
      • I can’t find my order notification or dispatch confirmation emails?
      • How do I find tracking information for my order?
      • Will my order contain a receipt?
      • Can I add a gift message to my order?
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      Order alterations

      • Can I make changes to my order after it’s been placed?
      • Can a single order be split into deliveries to multiple addresses?
      • Can I make changes to my delivery address or delivery date after my order has been placed?
      • Can I amend an incorrect gift message?

      Order issues

      • My order has arrived damaged, what do I do?
      • There is an item missing on my order, what do I do?
      • I have received an incorrect item, what do I do?
      • What if my order gets lost in transit?
      • How do I report an issue with an item or merchant?
      See more

      Order cancellations, returns & refunds

      • Can I cancel my order?
      • What is your refund policy?
      • My order has been dispatched, can I still cancel?
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      Frequently Asked Questions
      • www.thefoodmarket.com
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