Frequently Asked Questions

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Frequently Asked Questions

ORDERS

ORDERS

General information, order issues, order changes and returns & refunds.

Orders - general information

Where's my order?

How can I remove an item from my basket?

I can’t find my order notification or dispatch confirmation emails?

How do I find tracking information for my order?

Will my order contain a receipt?

Can I add a gift message to my order?

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Order alterations

Can I make changes to my order after it’s been placed?

Can a single order be split into deliveries to multiple addresses?

Can I make changes to my delivery address or delivery date after my order has been placed?

Can I amend an incorrect gift message?

Order issues

My order has arrived damaged, what do I do?

There is an item missing on my order, what do I do?

I have received an incorrect item, what do I do?

What if my order gets lost in transit?

How do I report an issue with an item or merchant?

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Order cancellations, returns & refunds

Can I cancel my order?

What is your refund policy?

My order has been dispatched, can I still cancel?