Frequently Asked Questions
www.thefoodmarket.com
ORDERS
GENERAL
About us
General - overview
About our merchants
Nutrition
Corporate orders
ACCOUNT AND SETTINGS
Signing in
Settings & preferences
Account privacy
ORDERS
Orders - general information
Order alterations
Order issues
Order cancellations, returns & refunds
PAYMENT
Payment options
Vouchers
Checkout
Refunds
VAT invoices
SHIPPING AND DELIVERY
Delivery costs
Delivery options
Delivery areas
Delivery time & date
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Frequently Asked Questions
ORDERS
GENERAL
About us
General - overview
About our merchants
Nutrition
Corporate orders
ACCOUNT AND SETTINGS
Signing in
Settings & preferences
Account privacy
ORDERS
Orders - general information
Order alterations
Order issues
Order cancellations, returns & refunds
PAYMENT
Payment options
Vouchers
Checkout
Refunds
VAT invoices
SHIPPING AND DELIVERY
Delivery costs
Delivery options
Delivery areas
Delivery time & date
ORDERS
General information, order issues, order changes and returns & refunds.
Orders - general information
Where's my order?
How can I remove an item from my basket?
I can’t find my order notification or dispatch confirmation emails?
How do I find tracking information for my order?
Will my order contain a receipt?
Can I add a gift message to my order?
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Order alterations
Can I make changes to my order after it’s been placed?
Can a single order be split into deliveries to multiple addresses?
Can I make changes to my delivery address or delivery date after my order has been placed?
Can I amend an incorrect gift message?
Order issues
My order has arrived damaged, what do I do?
There is an item missing on my order, what do I do?
I have received an incorrect item, what do I do?
What if my order gets lost in transit?
How do I report an issue with an item or merchant?
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Order cancellations, returns & refunds
Can I cancel my order?
What is your refund policy?
My order has been dispatched, can I still cancel?